FAQs

Uncharted Roots is open Monday-Friday from 9am- 2pm, however orders on our site can be placed 24/7. Please allow 24-48 hours for email inquiries. Emails received after 2 pm MST on Friday thru Sunday will be responded to on our next business day.

Orders are processed in the order they are received. Please allow 1 - 2 weeks processing + shipping (3-5 business days) for in-stock items to arrive.

Pre-Orders may take up to 4 weeks to process + shipping (3-5 business days). All items placed with a pre-order item will ship in one order when the pre-order comes into stock. Separate orders are suggested if you would like in-stock items to ship sooner.

Receive an incorrect or faulty item? We are so sorry to hear that! Please be sure to inspect all items prior to wash/wear and let us know ASAP of any defects or issues. Once washed or worn, we cannot issue a replacement. Please email us at hello@unchartedroots.com with your order number, item detail issue, and a photo within 7 business days of delivery date and we will get that taken care of as soon as possible!

Please verify the entire order before checkout. Once your order is placed, all sales are final and no changes/combining orders/cancellations can be made. No Exceptions.

Gift cards must be applied at the time of purchase. We will not apply it towards an order once placed. Any discount codes must be presented at checkout to be valid. Discount codes are not valid on previous purchases and are not applicable to price adjustments. Only one discount may be used per transaction. No exceptions.

Returns + Exchanges: We want to make sure you are completely satisfied with your order. We currently do not offer returns, but can offer exchanges within 7 business days of delivery date as shown on shipment tracking. No exceptions. To exchange an item, send us an email at hello@unchartedroots.com and send your item to: Uncharted Roots 19374 E Briarwood Pl., Centennial, CO 80016. Once we receive your item in original and unused condition, we will offer a shop credit with the dollar amount in which the item was purchased for. Any discounts or promotions used cannot transfer over to the new purchase. Customer is responsible for shipment costs to return the item. Please note, exchanges may take up to 5 to 7 business days after receiving to be processed.

Once shipped, Uncharted Roots is not responsible for any lost, damaged, or stolen packages. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout. Unfortunately, we cannot email tracking information if not presented at the time of checkout. No exceptions. Receiving a shipment notification does not mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS.

All inquiries must be emailed to hello@unchartedroots.com, including any collaboration, wholesale, or order questions. PLEASE include order name and number if inquiring about an order placed. We will get back to you as soon as possible. Please allow 24-48 hours for email inquiries. Emails received after 2 pm MST on Friday thru Sunday will be responded to on our next business day